Internal Revenue Service
By Jim Rittenhouse, CPA, CVA, MAFF, Shareholder
These three words have an entirely different meaning when viewed separately versus together.
The fact that the word “service” is included in this title creates dissonance. Service can be defined as “a contribution to the welfare of others.” The IRS is the nation’s tax collection agency and administers the Internal Revenue Code enacted by Congress. I suppose collecting taxes for the welfare of others could be viewed as service. However, applying payments to incorrect accounts, not processing mail sent to them on a timely basis, repeatedly mailing out threatening notices without even acknowledging that a response had previously been received, and requiring wait times in excess of 60 minutes for a taxpayer to talk with a live person when telephoning, does not exemplify service.
Revenue Service Internal would be a better order for these three words. Recognizing that revenue is collected and that service is provided to only internal processes or internal people is more in line with reality. Why does the fast pace of society allow for such service to exist?
This took five minutes to type. Only another hour or so to wait on hold until an agent may answer and attempt to contribute to the welfare of others.Filed in: Client News